Privacy Policy

1. Who we are

Varbrixa LLC ("Varbrixa", "we") builds marketing, artificial intelligence agents and follow-up systems for local businesses, including medical clinics. This policy explains what information we receive from this website, from Instagram and Facebook, and from text messages, and how we use it.

2. Information we collect

• Website: the details you send through the contact form (name, email, business and message) and, if you message us on WhatsApp, your number and message.
• Instagram and Facebook: when one of our clients connects their account and someone comments on one of their posts, Meta notifies us. From that notification we keep only technical identifiers (the comment ID, the post ID, the app-scoped ID of the person who commented and the IDs of any reply we send) and the processing status. We do not store the text of comments or messages, profile names, photos or any health information. The comment text is read only at the moment it arrives, to check whether it contains the chosen keyword, and is then discarded.
• Text messages: if you enroll, your phone number and a record of your consent.
• Browsing: technical data about your visit (pages viewed, where you came from, device type), as described in section 7.

3. How we use it

• To reply to you and provide the services you request.
• If a comment contains the post's keyword, we send one public reply and, at most, one private message with text our client wrote and approved in advance. Any later conversation happens in our client's own inbox.
• We use the stored identifiers only to avoid sending the same message twice and to detect errors.
• We use browsing data to understand what works on this website and to measure and improve Varbrixa’s own ads (section 7).
• We do not sell personal information. The Instagram and Facebook data in section 2, text messages and form submissions are not used for advertising or shared with data brokers.

4. Text messaging (SMS)

We only send you text messages if you give consent by selecting an optional, unchecked checkbox. Consent is not a condition of purchase. Messages may include responses to your inquiries, appointment notices and reminders, and service-related communications; promotional messages are sent only if you select their own checkbox. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or email admin@varbrixa.com.

5. Mobile information is not shared

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Information we process for our clients

When a business hires us (for example, a clinic), its WhatsApp agents, CRM and accounts operate in that business's name. We process its customers' or patients' information only on behalf of that business, inside its own systems, following its instructions and the applicable agreements. Health information is not copied to our own files. To exercise your rights over that information, contact the business directly; we will support it.

7. Cookies and tracking technologies

This website uses two measurement tools:

• Cloudflare Web Analytics: counts visits, pages viewed, country and referring site, without cookies and without identifying you.
• Meta Pixel: uses cookies (such as _fbp) so Meta can tell us whether a visit came from a Varbrixa ad, whether you tapped the WhatsApp button or sent the form, and to show Varbrixa ads to people who visited this website. Meta receives browsing data (page, browser, device and its own identifier), never what you type in the form, your phone number or your SMS consent. Meta processes that data under its own data policy.

How to opt out: if your browser sends the Global Privacy Control signal, we do not load the Meta Pixel. You can also block or delete cookies in your browser, adjust your ad preferences in your Facebook or Instagram settings, or opt out of personalized ads at aboutads.info/choices. If we add other tools, such as Google Ads conversion tracking, we will list them here.

8. Who can access it

Only Varbrixa staff who maintain the system, and the infrastructure providers that host it on our behalf (cloud hosting, database, workflow-automation and messaging services), under their confidentiality terms. We share information with authorities only when the law requires it.

9. How long we keep it

• Instagram and Facebook identifiers are kept for 180 days and then deleted, unless a longer period is required by law.
• Contact-form and business conversation data are kept for the duration of the relationship and as required by legal obligations.
• SMS consent is kept while it is active, together with the record of your opt-out.

10. Your choices and data deletion

You can ask us to delete your data at any time, including the identifiers linked to your comments:

• Email admin@varbrixa.com with the subject "Data deletion" and the Instagram or Facebook username you commented from.
• We confirm and complete the deletion within 30 days.
• You can also remove access from your Instagram or Facebook privacy settings, delete your comment, or reply STOP to our text messages.

11. Security

Information is transmitted over encrypted connections. Access keys are kept in protected credential stores, never in application code.

12. Children

Our services are for businesses. We do not knowingly collect information from children under 13, and our text messaging program is only for people 18 or older.

13. Changes

We will post any change on this page with a new effective date.

14. Contact

Varbrixa LLC · Texas, United States · admin@varbrixa.com · WhatsApp +1 214-447-8855.